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Return Policy

 

ORDERS/SHIPPING

 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate all changes…orders are filled quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. 

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

RETURNS/EXCHANGES 

 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We currently do not accept any returns. If there are any problems with your order, please send an email to TeamInitialMile@gmail.com.

I RECEIVED A DEFECTIVE PRODUCT

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Initial Mile. Please email us at TeamInitialMile@gmail.com.

I WAS SHIPPED THE WRONG PRODUCT

We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at TeamInitialMile@gmail.com to notify us of the wrong product. Please specify the original product ordered as well as the actual product you received including the style/design, color and size. We can then move forward with a solution.


For all other customer service inquiries or questions please email us at TeamInitialMile@gmail.com

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